AI Contact Form Classifier & Router
Integrates with:
Core AI Power
4/10
Automation Level
8/10
Integration Reach
3 systems
Setup Simplicity
5/10
Adaptability
8/10
Overview
Unlock Automated Inquiry Management with this AI Agent
This AI Agent acts as an intelligent front desk for your website's contact form. It reads a user's message, uses OpenAI to understand the intent, and then automatically routes the submission to the right team (e.g., Sales, Support, General Inquiries) via email. It's a fire-and-forget solution to stop manually triaging your inbox.
Key Features & Benefits
- AI-Powered Classification: Leverages OpenAI's language models to accurately determine the intent behind user messages (e.g., sales inquiry, support request, order question).
- Automated Departmental Routing: Instantly forwards submissions to the correct email inbox (e.g., quotes@, support@, orders@) based on the classification.
- Centralized Logging: Automatically saves every submission and its assigned category to a Google Sheet for easy tracking, reporting, and analysis.
- Eliminates Manual Triage: Frees up your team from the tedious task of manually reading and forwarding every single message.
- Faster Response Times: Gets customer and lead inquiries to the right person immediately, improving customer satisfaction and conversion rates.
- Highly Adaptable: Easily change the classification categories, routing rules, and connected systems to fit your exact business process.
Use Cases
- Automatically route B2C eCommerce inquiries about orders, product info, or returns to the correct support queue.
- Qualify and direct B2B SaaS demo requests and sales questions from a website form straight to the sales team's inbox.
- Filter general feedback from urgent customer support issues, ensuring critical problems are addressed faster.
- Create a centralized, categorized database of all customer communications in Google Sheets for lead tracking or sentiment analysis.
Prerequisites
- An n8n instance (Cloud or self-hosted).
- OpenAI API Key with access to a model like gpt-4o-mini.
- Google Sheets API credentials.
- SMTP server credentials for sending outbound emails.
Setup Instructions
- Import the workflow JSON into your n8n instance.
- In the 'OpenAI' node, select your OpenAI credential.
- Customize the categories in the 'Text Classifier' node to match your business departments (e.g., 'Sales', 'Support', 'Billing').
- Update each of the 'Email Send' nodes with the correct recipient email address and your SMTP credentials.
- Configure each of the 'Google Sheets' nodes with your credentials and specify the target spreadsheet and sheet.
- Replace the 'On form submission' trigger with a Webhook node to connect your live website form (e.g., from Webflow, WordPress, etc.).
- Activate the workflow.
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