AI Customer Support Agent for Telegram with Google Docs Knowledge Base
Integrates with:
Core AI Power
7/10
Automation Level
8/10
Integration Reach
3 systems
Setup Simplicity
5/10
Adaptability
7/10
Overview
Unlock 24/7 Intelligent Customer Support with this AI Agent
This AI Agent transforms your Telegram bot into a smart, always-available support representative. It taps into your existing business documentation (FAQs, SOPs, policies) stored in Google Docs to provide instant and accurate answers to customer inquiries. Empower your support without writing a single line of code.
This AI Agent's core ability is knowledge-based customer support, using AI to understand questions and retrieve answers from your documents.
Key Features & Benefits
- AI-Powered Responses: Leverages OpenAI's GPT models (e.g., GPT-4-mini) via Langchain to understand user queries and generate human-like, context-aware answers.
- Google Docs Knowledge Base: Directly connects to your specified Google Doc, using Retrieval Augmented Generation (RAG) to pull relevant information for accurate responses. Keep your knowledge base fresh by simply updating the Google Doc.
- Telegram Integration: Seamlessly captures messages from your Telegram bot and sends AI-generated replies back to users.
- Conversational Memory: Remembers recent chat history for more natural, follow-up interactions, making conversations feel more human.
- No-Code Automation: Deploy a sophisticated AI support system without needing development resources, directly within n8n.
- Always-On Support: Operates 24/7, handling customer queries even outside business hours, improving customer satisfaction.
- Extensible: Easily adapt the core logic to other messaging platforms like Slack, WhatsApp, or email, or connect to other knowledge sources.
Use Cases
- B2C E-commerce: Instantly answer FAQs about products, shipping policies, and return procedures by referencing product catalogs or policy documents stored in Google Docs.
- B2B SaaS: Provide immediate onboarding assistance and technical support for users by pulling answers from feature documentation or knowledge bases in Google Docs.
- Automating internal helpdesk: Allow team members to quickly find answers to common questions by querying company policies, SOPs, or IT guides stored in shared Google Docs.
- Scaling digital business support: Handle a high volume of customer service interactions on Telegram without proportionally increasing support staff, improving response times.
Prerequisites
- An n8n instance (Cloud or self-hosted).
- OpenAI API Key with access to a suitable model (e.g., GPT-4-mini, gpt-3.5-turbo, or gpt-4).
- Telegram Bot Token created via BotFather.
- Google Cloud Platform project with the Google Docs API and Google Drive API enabled.
- Google Cloud service account credentials (JSON key) with permissions to read the specified Google Doc.
Setup Instructions
- Download the n8n workflow JSON file.
- Import the workflow into your n8n instance.
- Configure the 'Telegram Trigger' node: Enter your Telegram Bot Token in the credentials.
- Configure the Langchain 'OpenAI Chat Model' node (or equivalent LLM node): Add your OpenAI API Key in the credentials and select your desired model (e.g., gpt-4-mini).
- Configure the 'Google Docs Tool' node (within the Langchain Agent tools):
- Set up Google API credentials using your service account JSON key.
- Enter the Document ID of the Google Doc you want to use as the knowledge base. Ensure your service account has read access to this document.
- Review the prompt in the 'AI Agent' (Langchain Agent) node. You can customize its instructions and persona.
- Ensure the 'Telegram Reply' node is correctly configured to send messages back using the same Telegram Bot credentials.
- Activate the workflow. Test by sending messages to your Telegram bot.
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