AI-Powered WooCommerce Order Support Agent

Unlock Automated E-commerce Support with this AI Agent

This n8n workflow deploys an AI-driven conversational agent designed to handle customer inquiries for your WooCommerce store. Powered by OpenAI's GPT-4, it understands natural language questions about orders, securely retrieves customer and order details from WooCommerce, and can even provide DHL shipment tracking updates. This agent acts as a first-line support, significantly reducing manual effort and improving response times.

Its core abilities include:

• Intelligent Query Handling: Understands and responds to a wide range of order-related questions.
• WooCommerce Data Retrieval: Securely fetches specific order information for the authenticated customer.
• Shipment Tracking: Integrates with DHL to provide up-to-date tracking status.

Key Features & Benefits

• 24/7 Customer Assistance: Provides instant support for common order questions, anytime.
• Reduced Support Load: Frees up your human support team to focus on more complex issues.
• Enhanced Customer Experience: Delivers quick and accurate order information, improving satisfaction.
• Secure Operations: Uses email encryption (configurable) to ensure customer data privacy when retrieving order details.
• Customizable Persona: Tailor the AI agent's responses and knowledge through a detailed system prompt (e.g., store name, specific policies).
• Direct WooCommerce & DHL Integration: Pulls live data for accurate, real-time updates.
• Conversation Memory: Remembers context within a session for smoother interactions.

• An n8n instance (Cloud or self-hosted).
• OpenAI API Key with access to GPT-4 (or a comparable model).
• WooCommerce API credentials (Consumer Key & Secret) and your store's REST API URL.
• DHL API credentials (if DHL tracking functionality is to be used).
• The environment variable NODE_FUNCTION_ALLOW_BUILTIN on your n8n instance must be set to or include crypto. This is typically the default on n8n Cloud.

1. Download the n8n workflow JSON file.
2. Import the workflow into your n8n instance.
3. Configure AI: In the 'OpenAI Chat Model' node (ID: adbd1b20-0b4e-44ee-9ecc-3fc746691a03), enter your OpenAI API Key.
4. Configure WooCommerce:
   • Update the 'WooCommerce - Get User' node (ID: 22f86e67-710f-49ae-a967-6e5f9345eab6) with your WooCommerce API credentials.
   • Update the 'WooCommerce Get Orders' HTTP Request node (ID: 63b155ef-6336-4938-890a-28050ffe5deb): change the url from the example to your actual WooCommerce store's /wp-json/wc/v3/orders endpoint and configure its credentials.
5. Configure DHL (Optional): If using DHL, configure the 'DHL' node (ID: 73596711-8b8b-47d9-88b6-84fe1c35fd42) with your DHL API credentials.
6. Customize Agent Persona: In the 'AI Agent' node (ID: 26cb468c-5edf-4674-bec2-39270262fc00), edit the 'System Message' to reflect your store's name (e.g., replace 'Best Shirts Ltd.') and any specific customer service guidelines.
7. Configure Email Encryption:
   • The workflow is designed to work with encrypted customer emails passed from your website chat for security. Review the 'Decrypt email address' Code node (ID: d2fe7948-2ce5-4faa-91da-ea76f02aaf84). Change the password variable in this node to a strong, unique password. You must use the same password in your website's backend script that encrypts the user's email before sending it to the chat widget.
   • The example encryption script can be found in the 'Encrypt email' Code node (ID: 561cb422-955b-445b-9690-aa439dcd2455) for reference.
8. Testing vs. Production:
   • For Testing: The 'Mock Data' node (ID: 1088d613-4321-40ec-baba-deb0f3aa1078) is enabled by default and provides a sample email. The 'Decrypt email address' node is initially disabled. You can use the n8n built-in chat to test.
   • For Production: Disable or delete the 'Mock Data' node. Enable the 'Decrypt email address' node.
9. Integrate Chat:
   • Use the webhook URL from the 'Chat Trigger' node (ID: c1f06bc7-04d3-4ad5-b46a-6baa509ee23d) in your website's chat integration.
   • Refer to 'Sticky Note7' and the 'Respond to Webhook' node (ID: e3a405a1-077d-4b72-bafa-26fd470f0f1c) for an example HTML page and JavaScript for embedding the n8n chat. Ensure your frontend passes the encrypted customer email in the metadata.
10. Activate the workflow.